Frequently Asked Questions - Benefits

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We treat each family member individually, which means assistance is available to your partner, and any dependent children under the age of 19 residing at the same address. The assistance we provide for you, does not affect the assistance we can provide for your partner or children. They are each eligible for two different therapies and generally up to £300 within a 12-month rolling period. 

Generally we are able to assist with up to £300 per therapy, and we are able to assist towards the cost of two types of alternative therapies within a 12-month rolling period. 

We operate a rolling 12-month cycle rather than a fixed calendar year. Thus the 12-month repayment period ends one year after the first payment whenever that is during the year concerned. For example, you have an appointment on 1st June which costs £50; this comes off the available total (£300) and will be available on 1st June next year. We will cover up to £300 until 31st May the following year.

When a member has been reimbursed the maximum sum in a rolling 12-month period, no further help with this particular therapy will be provided. The cost of the appointment will become available again 12 months after an appointment. This is a continuous process and all reimbursements are based entirely on the same date on which the therapy is received (not when we process the reimbursement).

Please let us know the therapy you are seeking help with so we can send you the relevant form. You can call, email or submit requests online via the website or MyPage.

No, however we always recommend members come on to us first before having treatments, just to be sure. We do need this form completed before we can reimburse any costs. 

No, if we have assisted you with the same treatment before you can just send us your receipts and proof of payment. We only ask you to contact us first if you are seeking help towards a new therapy that we have not previously assisted you with. 

We endeavor to process all receipts within 7 working days of receiving them, if you have supplied us with your bank details your payment will be made by BACS, if not it will be sent by Cheque, and should be received in 1-3 days after receiving confirmation from us.

Generally we ask you to find someone that is convenient to you. Prior to your appointments, please ensure your practitioner is registered with the appropriate regulatory or representative body and can provide you with all the receipt requirements. 

When submitting your receipts, please note we also require official proof of payment in the form of either an original debit/credit card receipt, bank statement, or till receipt, if paid in cash. When paying for your treatments please ask your practitioner for a receipt on official practice stationery. This must include the following:

• Name of person receiving the treatment
• Date of treatment
• Type of treatment received
• Amount paid for treatment
• Name and address of the practice providing the treatment by way of letter headed paper or practitioner’s stamp. This must be within Great Britain.

Receipts received electronically from your practitioner must be forwarded to us showing they have come from the original practitioner’s email account. Receipts must be submitted within 6 months of the treatment date and paid for in pounds sterling. We are only able to accept block bookings once you have had the appointments, and the receipt must state the dates and costs thereof.

Please make copies of all paperwork prior to submitting them to TBF in case they do not reach us.

Unfortunately we CANNOT accept any of the following:

• Appointments dated before your membership is active
• Appointments or receipts for treatment outside Great Britain
• Treatments that form part of spa visit or any wowcher/groupon-type receipts
• Photocopies of receipts
• Business cards, compliment slips and appointment cards.

We do not insist on you getting your GP's agreement before we help you obtain complementary treatment - though we strongly suggest you heed any views your GP may have on its suitability for you. 

Receipts can only be reimbursed within six months of the dates of your appointments so please ensure you submit your requests to avoid any disappointment. 

12 months after the date of your appointment. Please get in touch so we can let you know when your money becomes available. 

We will reimburse as much of your receipt as is available. 

In exceptional cases, where the member’s livelihood would be at risk were treatment not continued, we may be able to extend the help we offer.

Our aim is to ensure that our procedures are as simple as possible. We do not routinely request the need for a medical recommendation in order to assist with treatments; however this may be requested from time to time. When you contact us, we shall send you an Orange Form to complete on which you agree for TBF to record your details in accordance with the provisions of the Data Protection Act 1998.

Unfortunately the TBF does not cover either of these expenses. This includes Eye tests, Glasses, Dental check-ups, procedures or routine dental work.